toll free: 888-895-2125
Client Support

Our goal is to provide “Legendary Client Service” to all of our customers. So let us know if you ever have a question or comment by contacting us through one of the ways listed below

By Phone: Call us at (815)895-2125 or toll free at (888)895-2125
Our experienced client support representatives are available to answer your questions:

Client Support Hours:
Monday - Friday 8:00 a.m to 5:00 p.m.
Saturday:    8 a.m. to 12 p.m.

Click here to send us an email and we will get back to you within one business day.
In Person:
Visit us at one of our branches to speak with an experienced client support representative.
Click here for locations and hours.
By Mail:
12107 Barber Green Rd.
DeKalb, IL 60115


To Activate and PIN your NB&T Debit Card :
To Activate and select a PIN for your NB&T Debit Card please call 800-567-3451.

Lost, Stolen, or Restricted NB&T Debit or ATM Card:

To report a lost, stolen, or restricted ATM or Debit Card during regular banking hours, please call 815-895-2125 or toll free 888-895-2125.  If after hours, please call 800-554-8969.

Report a Lost or Stolen Credit Card:
To report a lost or stolen Credit Card please call 800-558-3424 immediately.  If you are out of the country please call 701-461-0125.

Business Debit Card VISA Disputes/Claims:

To dispute a transaction or file a claim on a business debit card call 800-847-2911.

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